Frequently Asked Questions

  • How does physiotherapy work?

    How does physiotherapy work?

    When you first visit our physiotherapist, you’ll be given a thorough and qualified assessment of your problem. Your physiotherapist will explain what’s causing your complaint and select the specific treatment you need from a broad range of techniques. Treatment is active and “hands-on”. It may involve combinations of manipulative therapy, electrotherapy such as ultrasound, biofeedback and exercise therapy. These techniques are aimed at relieving the pain, relaxing the problem area, increasing mobility, and speeding up your recovery. Your physiotherapist will also design a series of specific exercises for you to do at home to facilitate your recovery and to prevent recurrences.

    Graduated rehabilitation and return to sports programs are an essential component of treatment. You will discover, why you are experiencing pain, what treatment is required to assist your condition, how long treatment may take and how you can strengthen that part of your body. During your consultation, your physiotherapist will also provide you with worthwhile information and simple tips to reduce strain on the muscles and joints involved. We have a range of free educational brochures for your information.

  • What will the treatment involve?

    What will the treatment involve?

    It depends on your condition. Most musculoskeletal conditions respond well to a variety of gentle hands-on techniques for the muscles and joints such as mobilization, massage, and stretching. Our physiotherapists are skilled at choosing the technique to best suit your condition. You will be advised on appropriate exercises, posture re-education and things to do at home and work to facilitate recovery and give you long term relief from your symptoms.

  • Should I bring anything?

    Should I bring anything?

    It is best if you bring:

    • A doctor’s referral (if applicable)
    • Recent and relevant investigations (e.g. Xrays, MRI or CT scans, Bone Scans, Urodynamic tests, Ultrasound scans)
    • A list of current medications.

    If you don’t have your reports we can usually obtain them. If you have a hiking, sport or running injury, it may be useful to bring your shoes. Workcover patients will need to bring a copy of their medical certificate. If you are referred through the chronic disease management scheme you will need to bring a referral and medical history notes supplied by your general practitioner.

  • What should I wear?

    What should I wear?

    Wear comfortable clothing and good underwear. Wear shorts, or bring them with you if you have a knee problem. Be aware that the physiotherapist may want to look at how your muscles work around the painful area to be able to make a more accurate diagnosis. We may need to see your thigh for a knee problem and your shoulder blades for a shoulder problem. We usually need your shirt, blouse and singlet off for a neck problem and your trousers, skirt and slip off for a low back problem. If you are uncomfortable about any of this, please speak to your physiotherapist and she will try to assist you.

  • How long does the treatment take?

    What should I wear?

    The initial consultation usually takes between 45 and 60 minutes so allow an hour so that you don’t have to rush. The receptionist will request that you arrive 10 minutes early for the first appointment so that paperwork can be completed prior to your appointment. Subsequent treatments are scheduled for 30 minutes with the therapist. You should allow up to 45 minutes as the therapist may use a machine at the end of their treatment to assist with your recovery or you may need to do some exercises. 

    Treatment of Multiple Areas – Please let our receptionist or your physiotherapist know when making your booking or at the beginning of your appointment if you have more than one problem. We will endeavor to care for all your needs in a treatment session but longer sessions may need to be scheduled to adequately assess and manage multiple problems. We will usually be able to schedule appointments for the same day or the following day. We pride ourselves on running on time so please assist us by being prompt.

  • What are the fees and how do I pay?

    What are the fees and how do I pay?

    We appreciate payment at the time of treatment. An initial physiotherapy consultation is $85.00 (includes initial assessment, treatment, home exercise program, treatment plan) and subsequent consultations are $75.00 (includes re-assessment, treatment, progression of exercise program, revision of treatment plan). Payment is accepted by cash, cheque, credit card or Eftpos. Our practice is linked to a large number of health funds using the “HICAPS” system. We do offer pensioner discounts.

  • Can I or the practice pay directly to my health fund?

    Can I or the practice pay directly to my health fund?

    Yes. Our practice is linked to the HICAPS service which enables you to present your health fund card for on the spot processing by your fund. You only need to pay the gap. The gap payment may vary considerably, depending on your particular health fund and the package you have. You may wish to check with your health fund prior to your first appointment.

  • Do I need a doctor’s referral to come to the physiotherapist?

    Do I need a doctor’s referral to come to the physiotherapist?

    You do not need a doctor’s referral to see a physiotherapist. Since 1975, physiotherapists have been “first contact practitioners”. This means that they are trained to be able to determine whether your problem can be treated by physiotherapy or needs to be referred to another professional. Health fund rebates still apply without a referral. However, we do like to know of any medical attention you are receiving in relation to your condition and the name of your doctor. This will help us to be sure our treatment supports any other treatment you are receiving. If you wish, we can send a written report to your doctor at the end of your treatment. In some cases it may be in your best interests to refer you on to another health professional for more specialized treatment or a different type of treatment. We work closely with general practitioners, medical specialists, podiatrists, exercise physiologists and dentists. Due to requirements for medical reports, a referral is required for patients claiming payment under WorkCover schemes and Veterans’ Affairs and the Chronic Disease Management Plan. Your doctor can easily supply the paperwork you need. 

  • Can you help if I was hurt at work?

    Can you help if I was hurt at work?

    Yes. You will need a doctor’s referral to have physiotherapy treatment if you are claiming for treatment either under the State, WorkCover Queensland, scheme or if your employer is a self-insurer. Call our reception staff and they will be able to help you understand what is required. 

  • Do you treat Veterans?

    Do you treat Veterans?

    Yes. We accept DVA patients with a doctor’s referral.

  • Can you help if I was injured in a car accident?

    Can you help if I was injured in a car accident?

    Yes. We can certainly help you recovery from injuries sustained in a car accident. As with all acute injuries, it is good to start your treatment as soon as possible. You will need a doctor’s referral and some details of your insurer. Call our helpful receptionist staff and they will be able to help you understand what is required.

  • Can I claim on Medicare?

    Can I claim on Medicare?

    Yes, but only in a specific situation where you have a chronic medical condition with complex needs. Your GP has to coordinate a Team Care Arrangement as part of the Chronic Disease Management Plan and refer you for physiotherapy (up to 5 in a calendar year). Medicare will fund $52.95 towards your physiotherapy visits. If you have a cheque or savings account with debit card access, we can have this paid directly to your bank account via our HICAPS machine. Call our receptionist staff and they will be able to help you understand what is required.

  • Do I get things to do at home?

    Do I get things to do at home?

    Yes. We will help you understand how to manage your condition for the best long term outcome. We will teach you optimal postures and give you a program of exercises to help you recover quickly and maintain your health to minimize the risk of your problem recurring.

  • What sort of questions will I be asked?

    What sort of questions will I be asked?

    You will be required to give personal details such as: name, address, date of birth, occupation, phone numbers of home, mobile and work, private health fund and source of referral (doctor, other patient, Yellow Pages etc.). For WorkCover, you will need to give your employer’s name and the date of your injury. During our assessment, we ask questions relating to the area and behaviour of your pain to help us work out the diagnosis and appropriate treatment. Before you attend your first treatment, you may want to consider the following: Area(s) of symptoms (where does the pain go)? Type of symptoms (sharp pain, ache, tenderness, pins and needles, numbness, dizziness, headaches, heaviness, weakness, swelling)? Behaviour of symptoms (what makes it worse or better, does it affect your sleep, is it different in the morning)? Past history and present history of this and other conditions we may consider relevant. All personal information gathered by the Cleveland Physiotherapy Centre to allow us to treat your condition is covered by the Federal Privacy Act – this practice complies with both state and federal privacy legislation. For further information, details are available at

  • How long will it take for my condition to get right?

    How long will it take for my condition to get right?

    This is a difficult question as everybody is different. It depends on the severity of the problem, how long you have had the symptoms and sometimes on how diligent you are with your home exercise program and your attention to your posture and any home and work practices that your physiotherapist has discussed with you. On the initial visit, the physiotherapist will diagnose your problem and advise you on things to do at home to help your condition. Over the next few visits, you will be given exercises to compliment the treatment you are receiving at the clinic. This clinic is a ‘hands on practice’ so the physiotherapists use their hands with mobilizations, stretches or massage plus machines to speed up your recovery. 

  • Do you do remedial massage?

    Do you do remedial massage?

    For some conditions remedial massage is used as part of your treatment. However we also use other techniques such as joint mobilization, stretching, designing exercise programs and education. A combination of treatment techniques gives a better result than massage alone.

  • Where are you located?

    Where are you located?

    I operate from my home at 4 Braidwood Street, Thornlands.

  • Do you have car parking?

    Do you have car parking?

    Yes. You can park right outside on the driveway or on the kerb. No stairs to climb.

  • Are you open after work?

    Are you open after work?

    Our last appointment is 5.00pm on week days.

  • Will my physio treat more than one person at a time?

    Will my physio treat more than one person at a time?

    No. You will enjoy individual attention from your experienced physiotherapist during your appointment at Cleveland Physiotherapy Centre. We do not double book our clients.

  • Are you a preferred provider?

    Are you a preferred provider?

    No. The Australian Physiotherapy Association does not endorse preferred provider schemes, so therefore we do not participate in them.